Support

Everything goes through a ticket

That is not bureaucracy, it is the rule: support is never given in a channel or a DM, because a report that lives in a chat log cannot be reviewed later. A ticket can be read by the staff who need it and closed with a record of what was decided.

Open a ticket Join the Discord

Before anything else

What staff can and cannot do

Yes

  • Take a report with a clip, a time and names.
  • Answer a genuine question about the rules or the server.
  • Sort out a whitelist or access problem.
  • Review a decision you think was wrong.

No

  • Give you items, cars or money — asking is against the rules.
  • Act on a report with no clip. No clip, no sit.
  • Act on a report made out of personal dislike.
  • Undo roleplay you did not enjoy, or respawn your character.

Reporting a player

How to make a report that gets actioned

A report is a set of facts, not a complaint. The more of this you have ready when you open the ticket, the faster it can be dealt with.

  1. Finish the scene first

    Continue the roleplay over minor rulebreaks and report serious ones after. Staff will not interrupt an ongoing scene to settle a report mid-way through it.

  2. Save the clip

    Recording software has to be ready at all times precisely so you have this afterwards. Upload or attach the clip in the ticket — a description on its own cannot be actioned.

  3. Give the details

    Who was involved, roughly what time it happened, and what rule you think was broken. Names take the guesswork out — "the guy in the Sultan" makes the review slower.

  4. Wait for the outcome

    Tickets are answered by staff when there is someone available, and the ticket stays open until it is dealt with. Do not chase staff in chat or by DM for an update.

Everything else

Where to take it

Questions & issues

Anything about your account, access or the rules: open a ticket. Questions asked in general chat will be pointed at the ticket channel.

Open a ticket

Bugs

There is a dedicated bug-report channel in the Discord. Describe what you did, what you expected, and what happened instead — a screenshot or clip helps enormously.

Report a bug

Appeals

If you think a decision was wrong, take it to a ticket with your side of it — including the clip. Do not argue it in character or in chat, and do not backseat staff.

Read the rules

Common questions

Answered without needing a ticket

Why can nobody help me in a DM?
Because it is a rule, and because it does not work. A DM cannot be reviewed by another member of staff, cannot be handed over when someone is offline, and leaves no record of what was agreed. The rule is the same for everyone, staff included.
How long do tickets take?
Tickets are answered when a member of staff is available, so the honest answer is that it depends. The ticket stays open until it is dealt with — there is no timer that will quietly close it without you.
Someone broke a rule but I have no clip
Open a ticket anyway and say so. Staff may still be able to look into it — for example if there were witnesses or logs — but be aware that without evidence the rule is no clip, no sit, and the outcome may be that nothing can be actioned. That protects innocent players as much as it protects you.
I left the Discord and lost my whitelist
Leaving the server removes the whitelist, so a reapply is needed. Open a ticket once you are back in and staff will walk you through it.
Can I suggest something for the server?
Yes — there are channels for suggestions and for event ideas, and both are read. That is the right place for an idea, while a problem with your account or a rule break belongs in a ticket.

Still stuck?

Join the Discord, verify, and open a ticket. State the problem in one message with whatever evidence you have and it will get to the right person.

Join the Discord How to join the server